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Frequently asked questions

Find clear answers about projects, professionals, payments and your account.

For customers

Find the right professional

Answers about projects, proposals and payments.

faiba.ng connects customers with verified professionals who can help complete projects and provide services.
Customers can open the Post a Project option, describe their requirements, set a budget and timeline, then submit the project for professional proposals.
Yes. Customers can invite suitable professionals to review a project and submit a proposal.
Customers and professionals can communicate through the conversation area after a proposal, invitation or project interaction is created.
Payments are processed through the available payment methods on faiba.ng. Project payments may use milestone or fixed project arrangements depending on the project terms.
Payment is released according to the agreed project or milestone terms after the customer confirms the submitted work or the applicable completion process is finished.
After the proposal is accepted and the required payment or project confirmation is completed, the project moves into the active stage and both parties can continue the work through the platform.
The professional submits the completed work, the customer reviews it and the project is completed after the required approval or completion process.
Use the project conversation and dispute process to report the issue. Provide clear details and supporting information so the matter can be reviewed.
Yes. A dispute can be raised when there is a disagreement about project work, milestones, payment or completion. The platform will review the submitted information.
Open the FAQ page and use the Submit Your Question form. The support team will receive your question and contact you using the email address you provide.
Yes. Customers can browse professionals and manage their account without immediately posting a project. Professionals can complete their profile and browse available projects.
Use a strong password, keep your login details private and contact support immediately if you notice suspicious activity on your account.
For professionals

Grow your work on faiba.ng

Answers about profiles, proposals and getting paid.

faiba.ng connects customers with verified professionals who can help complete projects and provide services.
Professionals can browse the Jobs page, search by category or keyword, review project details and submit proposals for suitable projects.
Open a project, review the requirements, add your message, pricing and delivery details, then submit your proposal to the customer.
Your professional profile becomes eligible for discovery after your profile is 100% complete and your professional profile is brought online.
Complete all required profile sections, then open the Account tab and choose the option to bring your professional profile online.
Customers and professionals can communicate through the conversation area after a proposal, invitation or project interaction is created.
Payments are processed through the available payment methods on faiba.ng. Project payments may use milestone or fixed project arrangements depending on the project terms.
Payment is released according to the agreed project or milestone terms after the customer confirms the submitted work or the applicable completion process is finished.
After the proposal is accepted and the required payment or project confirmation is completed, the project moves into the active stage and both parties can continue the work through the platform.
The professional submits the completed work, the customer reviews it and the project is completed after the required approval or completion process.
Fiba coins are platform credits that can be used for eligible professional activities such as submitting proposals or accessing platform features.
Open the Verification section in your profile and submit the requested information and documents. The platform team will review your verification request.
Use the project conversation and dispute process to report the issue. Provide clear details and supporting information so the matter can be reviewed.
Yes. A dispute can be raised when there is a disagreement about project work, milestones, payment or completion. The platform will review the submitted information.
Open Professional Profile, update the relevant section such as Profile, Portfolio, Skills, Languages or Education, then save your changes.
Open the FAQ page and use the Submit Your Question form. The support team will receive your question and contact you using the email address you provide.
Use a strong password, keep your login details private and contact support immediately if you notice suspicious activity on your account.